Israk Solutions Sd. Bhd. is committed to ensuring the privacy and security of personal data in accordance with applicable data protection laws. Our Personal Data Protection Policy outlines our practices and procedures for the collection, use, storage, and disclosure of personal data.
The following information explains the policy (the “Policy”) and practices of Israk Solutions Sdn. Bhd. (together with its subsidiaries, collectively “Israk”, “we” or “us”) regarding the collection, use, and disclosure of your personal information. The purpose of this Policy is to make clear what information we collect from you, how we use and disclose this information, and the ways in which you can help manage the information we collect.
Application of this Policy
This Policy applies to all websites (including arviaclass.my), applications (including mobile), and products and services offered by Israk (collectively “Services”). Notwithstanding the foregoing, certain Services may have additional and/or specific privacy terms that relate only to such Service. When applicable, such additional terms will be communicated to you at the time you elect to receive such Service from Israk. Additional terms applicable as of the date identified above are attached as a Schedule to this Policy.
To the extent discrete elements of certain Services are not directly provided or managed by Israk, you may be required from time to time to agree to supplemental third-party policies in order to receive such Services from Israk. For example, if you are an Israk user, certain information may need to be provided by you or Israk to third-party service providers (including those involved in hosting user content) in order to facilitate your use of the such product. In each such instance, Israk will identify for you any third-party elements prior to your use of the relevant Service.
By using a Service, you are agreeing to this Policy and consenting to Israk’s collection, use and disclosure of your personal information as necessary for the Identified Purposes or as otherwise identified herein.
Personal Information of Children and Minors
There are two primary ways through which information on minors can be provided to Israk: the information could be provided directly by the individual or the information could be provided by the individual’s school. If you are not of legal age to form a binding contract in your jurisdiction (i.e. have not yet reached the age of majority, which in many jurisdictions is 18 years of age), we require that you or your school obtain your parent’s or guardian’s express consent prior to disclosing any personal information to us and using any Services. You should also thoroughly review this Policy with your parent or guardian to ensure it is understood and accepted. No personally identifiable information of individuals under 18 years old should be submitted to or through our Services without the consent of their parent or guardian. We do not knowingly collect any information from individuals under the age of 18 without such consent.
In the case of Services where Israk stores or manages student personal information, such as Israk amp, information that is, to our knowledge, provided to us by someone under 18 not in accordance with these requirements will be deleted where possible (it may not be possible, for instance, to delete such information where it is embedded in a collaborative work product created using the Services). To report information provided without requisite parental or guardian consent, please contact us at [email protected].
We do not condition a minor’s use of our Services on the provision of personal information by such minor beyond what is reasonably necessary to make the Services function properly.
What is “Personal Information”?
Personal information means any information about an identifiable individual (e.g. name, home address, resume information, financial information, health information, photographs, age, marital status, religion etc.).
To the maximum extent permitted by applicable law, this Policy is not intended to and does not apply to:
the collection, use or disclosure of personal information for personal, domestic, artistic, literary or journalistic purposes; or
the collection, use or disclosure of “business contact information” (i.e. an individual’s name, position name or title, business telephone number, business address, business e-mail, business fax number and other similar business information) for the purpose of contacting an individual in their business capacity.
Collection of Personal Information
As a general rule, and to the extent possible, Israk collects personal information directly from the individual it pertains to. If third parties hold information Israk requires to meet the Identified Purposes, it will endeavor to ensure the information has been collected with the appropriate consent.
Personal information may be collected directly from you, from your use of our Services, or from third parties who provide such information to us as part of a Service you receive from Israk. This information may be collected in person, over the telephone, through the mail, or over the Internet. When Israk collects personal information from you, we will: (i) explain how we intend to use such information; (ii) collect only such information as we believe is reasonably necessary to meet the Identified Purposes or such other purposes as are communicated to you at the time of collection; and (iii) not use or disclose such information for any other unrelated purposes without your consent, unless legally required or entitled to do so.
As an example, Israk may collect personal information: (i) when you register to receive personalized information on its website or from Israk Customer Service; (ii) when you provide information to gain entry into one of Israk’s secure sites; (iii) when you enter one of Israk’s promotions; or (iv) through one of our Services.
Where permitted or required by applicable law or regulatory requirements, Israk may collect personal information about an individual without their knowledge or consent.
Additional information on the collection of personal information for certain Services, such as Israk amp, can be found in Schedule B, below.
Using Your Personal Information
Israk collects and uses personal information in order to: (i) respond to queries or requests from you; (ii) process orders from you; (iii) track sales data; (iv) understand your needs and preferences; (v) develop, enhance, market and provide products and services; (vi) personalize and facilitate the ease and efficiency of your visit to our web site; (vii) provide Services to you in the most functional and efficient manner; (viii) administer and discharge our obligations in relation to any agreement you have with us; (ix) manage and develop our business and operations; and (x) meet legal requirements (collectively the “Identified Purposes”).
If you are using a Service that requires or otherwise involves the use of a third party element (e.g. as is the case with Israk amp), Israk may also collect (whether directly or through such a third party) and use your personal information in order to: (i) facilitate your access to such Service; (ii) enable you to authenticate your account with any such third parties, or with Israk through such third parties, using their authentication or online security services; (iii) aggregate assessment and other student performance data to help improve student outcomes; and (iv) store artifacts of work projects such as images or files you attach to work products in order to optimize delivery.
Israk does not use the personal information of minors for the purposes of marketing our products or the products of any third party to such minors, nor do we permit third parties to do this through our Services.
Additional information on use of personal information in relation to certain Services, such as Israk amp, can be found in Schedule B, below.
Sharing and Disclosing Your Personal Information
Except as set out in this Policy, we will not disclose your personal information without your consent unless we are legally required or entitled to do so. For greater certainty, Israk may share your personal information with third parties, such as channel partners, service providers or other organizations: (i) where the third party or Israk has your consent; (ii) where legally required or entitled to do so; (iii) where the third party is acting as our agent, contractor or service provider and has agreed to handle your personal information in confidence and in accordance with applicable laws; or (iv) where business mergers, divestments or acquisitions are involved. For example, when you register for certain sales promotions, Israk may share your personal information with an Israk channel partner that it reasonably believes will help meet your needs.
Israk does not engage in the collection of personally identifiable information over time and across third-party websites except where such collection is required for the operation of the Services (e.g. Israk amp uses Google IDs to create Israk amp accounts). Israk does track non-personally identifiable user data in the form of aggregate behavior for the purposes of allowing Israk to improve the operations of Services. Israk may provide non-personally identifiable aggregate reports on user behavior to third parties we work with for the same purpose of improving Services.
If you don’t want your personal information disclosed to others, or if you would like to be removed from any of Israk’s subscription lists, please email [email protected]. Israk will not knowingly sell or rent your personal information to any other organization without your explicit permission except as otherwise set forth herein in. Notwithstanding the foregoing, Israk may sell or otherwise transfer the information collected from you to a third party in the event that all or any portion of Israk is merged or otherwise transferred to the third party, provided that such third party is bound by appropriate agreements or obligations that require them to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Policy.
In the event that you are minor, Israk reserves the right to provide access to your account to your parents, guardian or another authorized adult, upon such adult’s request.
Additional information on sharing and disclosing of your personal information in relation to certain Services, such as Israk amp, can be found in Schedule B, below.
Israk’s business processes are designed and applied to appropriately safeguard your personal information, having regard to the sensitivity and use of that information. Nevertheless, such security measures may not prevent all loss, misuse or alteration of personal information provided to Israk, and Israk is not responsible for any damages or liabilities relating to any such security failures. By using our Services you understand that there is a risk that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
If you have any questions or concerns regarding the security measures applied to the collection, use or disclosure of your personal information please email [email protected].
If you are using a Service that involves third-party elements, as is the case with Israk amp, please review the policies of such third-party service providers as they relate to security and data protection.
International Storage and Transfer of Data
Israk and its service providers may, from time to time, locate certain computer databases, which store personal information relating to Israk’s products and services, in countries outside of Canada. The export of personal information to such countries is permitted subject to the provision of adequate levels of protection in relation to the processing of such information. As a key part of the contractual arrangements between Israk and third party service providers, such parties are required to maintain appropriate levels of security and confidentiality in respect of personal information.
When appropriate, or otherwise required by applicable law, you will be provided with notice of the fact that your personal information may be transferred, stored or processed outside of Canada.
Access or Updating Personal Information
We aim to keep your personal information as accurate as possible. If you would like more information about Israk’s privacy practices or would like to request access to or update your personal information, please contact:
Israk respects the concerns of individuals regarding their personal information and will respond within a reasonable timeframe and within the time required by applicable law.
Please note that an individual’s right to access the personal information an organization holds about them is not absolute. In that regard, there may be instances where applicable law or regulatory requirements permit or require Israk to refuse an access request.
Opting Out or Removing Personal Information
If you would like to request that your own or your child’s personal information or publically posted content be provided to you for your review, be removed from our services, or be updated, please contact [email protected]. If you are accessing a Service through your school, as in the case of Israk amp, you may also be able to make such a request through your school administrator. In some cases, we may not be able to remove the information or continue to provide Services following the removal of such information, in which case we will let you know if we are unable to do so and why.
If you are the parent or guardian of a minor and would like to review, remove or change any consents you may have provided in relation to your child, either to us or to a school, teacher or administrator, or inform us that you have not given such consent, please contact us at [email protected].
General Information that we Collect
Israk collects general, non-personal information, such as IP addresses, for system administration and internal tracking. When you visit Israk’s website, our servers log the IP (internet protocol) address, length of each visit, number of requests per visit, operating system and browser type. Israk does not link this information to any personal information that an individual may otherwise voluntarily submit. Israk may use this general, non-personal information for any purpose.
To enhance your experience many of our web pages and Services use “cookies”. Cookies are small text files that are placed on your computer or device. Most web browsers allow some control over cookies through the browser settings. Blocking all cookies will, however, have a negative impact upon the usability of our Services. Thus, you may prefer to accept cookies and then delete them at a later date or upon exiting your browser. In addition, our Services may contain URLs posted by users to other sites that contain cookies that we are not responsible for. Cookies and student data will only be used for the provision of the Services.
Additionally, some browsers have a ‘do not track’ feature that lets you tell web sites that you do not want to have your online activities tracked. These features are not yet uniform, so we are currently not set up to respond to those signals. If you block or delete cookies, please be aware that not all of the tracking described in this policy will stop.
A table outlining the primary cookies used by Israk is attached to this Policy as Schedule A.
Israk may also monitor your use of our Services for system management and security purposes, and in order to detect inappropriate software and unauthorized access. Privacy and confidentiality may not be possible when using unencrypted Internet communications.
In cases where Israk uses third parties to process transactions that include personal information, reasonable efforts are taken to ensure they apply comparable or higher standards concerning collection, use and disclosure.
Your California Privacy Rights
Under California law, a California resident with whom Israk has an established relationship has the right to request certain information with respect to the types of personal information Israk has shared with third parties for their direct marketing purposes (if any), and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. In response to a written request, Israk is allowed to provide a cost-free means to opt-out of such sharing. All requests for such information must be in writing and sent to the address set-out at the end of this Policy.
HAVE A QUESTION FOR US? We would love to hear from you:
Israk Solutions Sdn. Bhd. (1289622-T)
Address: 20, Jalan BP 6/13, Bandar Bukit Puchong, 47120 Puchong, Selangor, MALAYSIA
Phone: +603-8966 2405 | +60172987182