Pejabat Setiausaha Kerajaan Terengganu (SUK Terengganu) has made a significant leap in enhancing public service accessibility by adopting the Self Service Kiosk 32. This initiative, part of the state’s broader digital transformation strategy, showcases SUK Terengganu’s commitment to modernizing its operations and providing citizen-centric services that are fast, efficient, and highly accessible. The new deployment emphasizes convenience for both government staff and citizens, introducing a streamlined interface for key services.

Key Highlights of the Self Service Kiosk

The Self Service Kiosk 32 features a high-resolution 32-inch touchscreen display built for durability and intuitive navigation. This kiosk is specifically designed for high-traffic government spaces, ensuring that it can handle continuous use without compromise in performance. It allows users to browse available services, complete online forms, check statuses, and even retrieve or print documents—all without human assistance.

Through touch-enabled access and user-friendly software, users can now interact with government services in a modern, guided format. The kiosk’s structure also accommodates accessibility for individuals with disabilities, ensuring inclusivity for all public members. This kind of digital interface bridges the gap between traditional services and a new era of citizen empowerment.

DRAW Bridge Software Integration

What makes this implementation unique is the integration of SUK Terengganu’s proprietary platform, DRAW Bridge  . This powerful back-end system is central to streamlining various governmental processes. Citizens can perform a range of self-service actions, including submitting applications, viewing service updates, or making payments—without waiting in line at a counter.

By integrating DRAW Bridge directly into the self service kiosk, the platform serves as a centralized gateway for accessing multiple departmental services. This not only enhances user experience but also improves data accuracy, consistency, and the overall efficiency of the state’s administrative tasks.

Operational Improvements and Cost Efficiency

From an internal perspective, the self service kiosk greatly reduces staff workload by automating repetitive tasks and allowing officers to focus on complex service requests. With less pressure on front-desk personnel, SUK Terengganu can allocate its human resources more effectively while simultaneously extending service hours through the kiosk’s 24/7 availability.

Moreover, the kiosk helps lower operational costs associated with manual paperwork and administrative overhead. Each transaction processed digitally represents savings in time, printing materials, and handling labor, ultimately contributing to a more cost-effective government workflow.

Environmental and Social Impact

Beyond operational benefits, the Self Service Kiosk 32 contributes to environmental sustainability by reducing reliance on paper-based forms. With document access, submission, and confirmation handled electronically, SUK Terengganu is helping promote a paperless culture in public services. This aligns with Malaysia’s national goal to implement green government initiatives and reduce carbon footprints across departments.

Socially, the kiosk serves as a digital learning platform. Citizens unfamiliar with digital processes are now given the opportunity to interact with government systems independently, gradually improving digital literacy in the community.

Supporting the Future of Public Service

The introduction of self service kiosk technology isn’t just about enhancing today’s services—it’s about preparing for tomorrow’s needs. As more services become digitized and remote interactions grow in demand, kiosks like these serve as important public touchpoints that deliver hybrid service models combining physical access with digital capability.

They are scalable, upgradable, and compatible with biometric verification, QR scanning, and multilingual interfaces, ensuring that future service additions can be implemented without replacing hardware.

Israk Solutions: Your Trusted Partner in Smart Government Technology

Israk Solutions Sdn Bhd is honored to be the technology partner for this initiative. Our team delivered, configured, and ensured the integration of the Self Service Kiosk 32 in line with SUK Terengganu’s objectives. With years of expertise in self-service systems, digital signage, and interactive technologies, Israk Solutions provides both the tools and the technical guidance needed for seamless implementation.

We are proud to support SUK Terengganu in its mission to transform public service delivery and are committed to helping more government bodies adopt digital-first solutions that make life easier for both staff and citizens.